As we wrap up 2011, we wanted to highlight the top 5 webinars in the IT service management community this year. Based on viewings, content, ratings and feedback, we selected webinars featuring a wide variety of speakers, who discussed topics ranging from choosing the right frameworks to aid in your ITSM initiative to real-life experiences in implementing processes such as incident, problem and change management.

Congratulations to the presenters whose webinars made it in the top 5 and thank you to all of our thought leaders and sponsors this year for sharing your invaluable content to engage our audience members.

We hope to see you all join us in 2012 for more insight into the latest trends, tips and best practices in service management.

ITIL v4? What’s Next?

Alim Ozcan, Best Practice Consulting, @alimozcan; Vernon Lloyd, Fox IT; Stephen Mann, Forrester, @stephenmann; Lisa Perri, VMware

ITSM Habits: Highly Successful Change and Configuration Managers

Ian Aitchison, Technical Director, LANDesk, @IanAitchison

A Blueprint for Next Generation IT Service Management

Ian Clayton, Service Management 101, @ianclayton; John Savage, Gen-Probe; Chuck Wysocki, McKesson Corporation; Heather Strickland, Spectrum Health; Bill Powell, Zenetex, @wdpowel

Service Catalog – A Practical Approach to Design & Implementation

Mike Kyffin, Technical Business Consultant, Cherwell Software

Incident & Problem Management – Service is, as Service does

Patrick Bolger, Chief Evangelist, Hornbill Service Management, @hornbill_sys

You will be able to attend any or all of the complimentary presentations now on demand.