Top Five ITSM Webinars of 2012

Top Five ITSM Webinars of 2012

 In Uncategorized, Webinars

As the New Year approaches, we would like to present you with the top five IT service management webinars of 2012. Throughout the year, we covered a wide range of topics through our Service Desk Management Summit, Virtualization and ITSM Summit, Service Catalog Summit, and Change, Configuration and Release Management Summit.

It was a challenge to decide which webinars were best in 2012, due to the exceptional quality of the speakers and content presented. However, based on total viewings, content rating and your feedback, we have selected the most popular webinars in the IT service management community.

Thank you for being a part of the BrightTALK community in 2012 and contributing to the vibrant exchange of ideas. 2013 will bring more exciting topics, expert speakers, best practices and engaging content in IT service management. Enjoy the top 5 and have a great holiday season!

1. Why is the Problem Management Process Poorly Implemented in Many Organizations?
Colin Rudd, itSMF UK; Stephen Mann, Forrester Research; Steve Hanson, BMC; Douglas LeMaster, itSMF USA

2. Integrating ITIL and COBIT 5 to Optimize IT Process and Service Delivery
Gary Hardy, Director, IT Winners

3. The High Value CMDB
Charles Betz, Enterprise Architect

4. The Strategic Service Desk & The Future of Support
Charles Araujo, itSMF USA & The IT Transformation Institute; Shane Carlson, Cognizant

5. Unlocking the Potential of Service Portfolios and Service Catalogues
Kevin Holland, Service Management Consultant Specialist

Don’t miss our January events in IT service management:

Problem and Incident Management Summit – January 16, 2013

ITSM Tools Summit – January 17, 2013

Please contact your ITSM community managers, Van Le at, or Marina Pujol at, with any topic suggestions, questions or feedback. We look forward to hearing from you!

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