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Speaking at BrightTALK Originals empowers you to share your expertise to over 10 million professionals, elevates your personal brand as an industry leader, and connects you with like-minded people.

To get started, simply submit your speaking proposal by filling out our form.

Benefits of Being a Panelist

Share your insight, extend your reach, and connect with the world’s brightest professionals and experts.

By speaking in BrightTALK Original Series such as Race to Innovation in Customer Experience and the Workplace of the Future, you will become a trusted expert on topics relevant to your industry.

Your photo and bio prominently featured on the Series landing page, establishing you and your company as trusted and respected experts.

Series Overview

As insurers and life and pensions providers start to rebuild for post-pandemic customers, we have a unique opportunity to shift towards a more innovative, productive and inclusive customer experience. In its series “ webinar series,“ Insurance Innovators and Capita invite CX experts from across the life and pensions and insurance industries to share insights about the latest innovations in customer experience and vision for the workplace of the future.

This series is designed to give you the latest insights into agile and innovative approaches to delivering superior customer experiences, improved operational efficiency, reduced costs and staying compliant in complex regulatory environments.

Eliminating Friction Points to Optimise the Customer Experience
Filming: July 6th at 3:00pm - 4:30pm GMT | 11:00am - 12:30pm ET

Race to Innovation in Customer Experience and the Workplace of the Future Episode

Designing a roadmap for delivering outstanding customer experience is essential for any player looking to thrive in the insurance, life and pensions space. With so much competition on the market, customers’ expectations are increasingly sophisticated – meaning you need to deliver first-class CX to beat the competition.

Businesses need to develop automated, streamline processes to alleviate the time and cost currently spent on monotonous operational and front-office tasks. By developing an innovation action plan to supercharge your CX, you can eliminate customer friction points and harness the latest technologies to develop stronger communications with customers.

In the third and final episode of its series “Race to Innovation in Customer Experience and the Workplace of the Future,” Capita welcomes CX experts to share their insights on how to eliminate customer pain points to optimise the customer experience.

Join this webinar to:

  • Design a customer-centric innovation strategy that leverages the latest technologies to drive operational efficiency and modernise the customer service environment
  • Explore the human-to-hybrid model and identify the hurdles hindering your company’s modernisation progress
  • Get tried-and-tested innovation approaches to improve your internal ways of working, deliver outstanding customer experiences and ultimately drive revenue.

Panelist Requirements:

  • Panelists must adhere 100% to our “NO COMMERCIALISM” Policy. If you cannot avoid commercialism, please do not agree to speak.
  • Panelists must share their information in an educational, non-commercial and non-self-promotional manner.

Complete the form below and we will contact you.

    Please select which episode(s) you would like to participate in: Eliminating Friction Points to Optimise the Customer Experience
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