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The banking world has been fundamentally changed by technology, regulation, global financial crises and COVID-19. Payments have gone from a back-office process to a strategically critical operation. Data and technology’s importance in everything from the customer experience to digital identities has changed entire business models. But even as the world has become more interconnected, European banking remains fragmented. How can European banks stay competitive in the market while contributing to the sovereignty of a pan-European banking system?
Join this webinar series as Worldline explores:
- The challenges European banks face in a new global market
- How banks can get ahead of challengers and digital currencies
- How seamless payment and customer experience can make or break your success
Filming: January 18th at 4:00 pm - 5:30 pm GMT / 8:00 am - 9:30 am PT
European banking is fragmented, with many of the 19 eurozone-member states still having many own rules governing how their banks operate. While the web has made global commerce easy, we are still operating far too nationally. The great financial crisis and the COVID-19 pandemic exposed a deficit in digital processes leaving Europe exposed to international competitors from the US and Asia, especially China. The emergence of fintechs, who merge technology with customer-centricity while reducing costs, has driven a new need for banks to position themselves in the digital economy. This confluence of forces caused many struggles ranging from integrating new technologies, complying with regulations and finding one’s position in the new ecosystem. These challenges will not subside.
Now, European sovereignty itself may be at risk as competitors from other continents seek to drive merchants and consumers towards their own business models. How can European banks evolve while contributing to the sovereignty of a pan-European banking system?
Join this webinar as Worldline explores:
- What infrastructure, payment, and consumer trends are influencing bank’s today
- Will the European Payment Initiative may be the solution European banks need today to compete?
- What the future holds for banking in Europe
Filming: February 16th at 4:00 pm - 5:30 pm GMT / 8:00 am - 9:30 am PT
Digital currencies have the potential to upend how banks work. Facebook’s Libra caused a shakeup in the global banking industry, driving central banks to take a more in-depth look at issuing their own Central Bank Digital Currencies (CBDCs), which could disintermediate the banks. Some European banks have banded together to create their own blockchains that allow encrypted data on anything, from money to medical records, to be shared between many companies, people and institutions. Quantum will disrupt all our current security, but quantum cryptography may be the new solution.
Regulators are looking at these developments with both concern and intrigue. Their concern is rooted in the difficulties of regulatory processes keeping up with the frantic speed of technology and with global developments impinging on national/local jurisdictions. On the other hand, these technologies can help to level the playing field for European companies. They may also help in B2B which is attractive to banks and merchants alike. Additionally, Stablecoins may provide alternative ways for banks to issue digital currencies they control themselves.
How can trade finance, crypto and digital currencies help contribute to a stronger European banking system?
Join this webinar as Worldline explores:
- What Central Bank Digital Currencies means for the global monetary system
- The risks and opportunities of crypto- technologies
- How banks and regulators can work together to use new technologies effectively
- The effect Stablecoins may have on B2B eCommerce and trade finance
Filming: March 16th at 4:00 pm - 5:30 pm GMT / 8:00 am - 9:30 am PT
European banks struggle to compete with the customer experience created by tech companies, whose design prowess and agility threaten to eat up the banks’ market share. This deterioration may continue, as 25% of European banking users are considering changing to a digital-only bank over the next year, according to data by MasterCard. To counteract this, banks can focus on specific features in the customer experience and leverage their assets. One central element of the customer experience is payments. When customers have various payment choices ranging from Stripe to Paypal to AliPay, banks can make life easier for consumers by integrating all payment choices into their tech stack. With eCommerce contributing to more transaction volume, helping merchants move consumers down the purchase funnel to increase conversions is another place where banks can focus. And, the usage of QR codes as a way for European banks to enable a frictionless customer experience. The European commission has a committed interest in creating its own QR code standard, which will make it easier for banks to create their own QR code solutions.
Identity management might be the most critical element of the digital experience, and it may need to be re-thought entirely by replacing identity management with rights management. In this area, banks may be the industry which can add new value to the marketplace by becoming not only a money bank but an identity bank – the point of trust.
With so many opportunities to evolve their customer experience, how can banks determine where to focus first and compete with tech companies in the future?
Join this webinar to learn about:
- How to approach payment integrations
- How banks can add value to the customer experience by increasing purchase conversions
- Why banks can look towards rights management over identity management as a value add
- How banks can integrate new technologies such as QR codes & NFC into the customer experience
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