Driving Innovation & Automation in IT Service Management

August 9-11, 2022

About the virtual event

About the series

Driving Innovation & Automation in IT Service Management

With IT Service Management driving Digital Transformation at a significant pace, 2022 is seeing investments in the discipline continue to grow. Thanks to innovations in AI and ML, ITSM has enabled businesses to survive the pandemic and transform organizations, and as new innovations continue to shape the face of ITSM, it’s time to take another look at the effect of automation on service management, DevOps, monitoring and metrics and more. Join this three-day Summit to hear from experts as they uncover advances across the spectrum of ITSM and share how your business can benefit.

Summit Tracks


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Automation of ITSM Processes, Tasks and Ticket Handling
August 9, 2022

Discover the role automation can play in changing your ITSM strategy for the better.

Hyperautomation in ITSM: Reduce Costs, Increase Speed, Enhance Quality & Analytics
August 10, 2022

Learn how advancements in AI and Machine Learning are shaping the future of ITSM.

The Streamlined Service Desk
August 11, 2022

Explore how a coherent ITSM strategy can unite your workforce and how new technologies in ITSM can help you to achieve this.

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Benefits of being a speaker

Benefits of being a panelist

Share your insight, extend your reach, and connect with the world’s brightest professionals and experts.

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Your photo and bio prominently featured on the Summit landing page, establishing you and your company as trusted and respected experts.

Panelist Requirements:

Speaker requirements:

  • Speakers must adhere 100% to our “NO COMMERCIALISM” Policy. If you cannot avoid commercialism, please do not agree to speak.
  • Speakers must share their information in an educational, non-commercial and non-self-promotional manner.

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Driving Innovation & Automation in IT Service Management
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Episode 1
August 9, 2022